/ Shanghai Hongqiao Railway Station

Departure Procedures at Shanghai Hongqiao Railway Station

What are departure procedures at Shanghai Hongqiao Railway Station?

There are 6 easy steps for journeys departing from Shanghai Hongqiao Railway Station, including the real-name ID check, security check, find boarding gate(ticket check), wait for boarding, ticket check and board your train.

When to arrive at Shanghai Hongqiao Railway Station?

You need to arrive at Shanghai Hongqiao Railway Station at lesat 45 minutes before the train departure.

What do I need for check-in?

Your passport or identity card, and please save our confirmation email to your mobile phone, or print it out. But if your train is to Hong Kong, the printed ticket is necessary.

Do I need to pick up the train tickets?

Because the electronic tickets have been available on most train routes departing from Shanghai Hongqiao Railway Station, you don't need to pick up printed tickets. But for the trains to Hong Kong, you still need to pick up the printed tickets at ticket office before your check-in. How to pick up train tickets?. Where are ticket offices at Shanghai Hongqiao Railway Station?

What are baggage regulations?

High Speed Rail does not provide checked baggage service. Each passenger may bring two personal items(12 x 10 x 6 inches each), and two carry-on items( 25 x 20 x 10 inches each) onboard. The total weight cannot exceed 20 kg. And passengers are not allowed to bring any animals onboard the trains

Boarding gate at Shanghai Hongqiao Railway Station

If you take taxi or car to get to the station

Step 1: Get to the East drop-off area on 2F or the West drop-off area on 3F by taxi or car.

Step 2: Get through the real-name ID check. Please show your passport to station staff at entrance of station. The staff will scan your passport to check your identity document and your booking. If you train is to Hong Kong, you need to pick up the printed tickets at ticket office before enter the departures hall, then show the ticket and passport to station staff to enter the departure hall. Where are ticket offices?

Step 3: Get through security check and find the boarding gate (Ticket Check). The live information of gate is on the overhead screens in departure hall, and the boarding gate No. of your train will be in our confirmation email we send you. The Boarding Gate Map

Step 4: Have a seat near the gate to wait for check-in and boarding. The ticket check gate will be opened 20 - 15 minutes prior to the departure time.

Step 5: Ticket check. Please show your passport and confirmation No. to station staff to check in. If you train is to Hong Kong, please show your train ticket and passport to station staff to check in. The boarding gate will be closed 5 minutes before the train departure.

Step 6: Boarding. Find the platform of your train, board the train and then find your seats. How to find your seats?

Departures hall of Shanghai Hongqiao Railway Station, Shanghai Hongqiao high speed train station

If you take Metro Line 2, Line 10 or Line 17 to get to the station

Step 1: Get to Shanghai Hongqiao Railway Station by Metro Line 2, line 10 or line 17, then go up to the departure hall on 2F by the escalator.

Step 2: Get through the real-name ID check. Please show your passport to station staff at entrance of station. The staff will scan your passport to check your identity document and your booking. If you train is to Hong Kong, you need to pick up the printed tickets at ticket office before enter the departures hall, then show the ticket and passport to station staff to enter the departure hall. Where are ticket offices?

Step 3: Find the boarding gate (Ticket Check). The live information of gate is on the overhead screens in departure hall, and the boarding gate No. of your train will be in our confirmation email we send you. The Boarding Gate Map

Step 4: Have a seat near the gate to wait for check-in and boarding. The ticket check gate will be opened 20 - 15 minutes prior to the departure time.

Step 5: Ticket check. Please show your passport and confirmation No. to station staff to check in. If you train is to Hong Kong, please show your train ticket and passport to station staff to check in. The boarding gate will be closed 5 minutes before the train departure.

Step 6: Boarding. Find the platform of your train, board the train and then find your seats. How to find your seats?

Escalator in Shanghai Hongqiao Railway Station, Shanghai Hongqiao high speed train station

If you get to the station by walking from T2 of Shanghai Hongqiao Airport

Step 1: There is an air-conditioned passage connecting Hongqiao Railway Station and Terminal 2 of Hongqiao Airport, 800 metres on B1 leverl, 10 - 15 minutes walking. Go up to the departure hall on 2F by the escalator.

Step 2: Get through the real-name ID check. Please show your passport to station staff at entrance of station. The staff will scan your passport to check your identity document and your booking. If you train is to Hong Kong, you need to pick up the printed tickets at ticket office before enter the departures hall, then show the ticket and passport to station staff to enter the departure hall. Where are ticket offices?

Step 3: Get through security check and find the boarding gate (Ticket Check). The live information of gate is on the overhead screens in departure hall, and the boarding gate No. of your train will be in our confirmation email we send you. The Boarding Gate Map

Step 4: Have a seat near the gate to wait for check-in and boarding. The ticket check gate will be opened 20 - 15 minutes prior to the departure time.

Step 5: Ticket check. Please show your passport and confirmation No. to station staff to check in. If you train is to Hong Kong, please show your train ticket and passport to station staff to check in. The boarding gate will be closed 5 minutes before the train departure.

Step 6: Boarding. Find the platform of your train, board the train and then find your seats. How to find your seats?

If you take bus to west area of the station

Step 1: Get to west area of railway station by bus, and head to the entrance or North entrance

Step 2: Get through the real-name ID check. Please show your passport to station staff at entrance of station. The staff will scan your passport to check your identity document and your booking. If you train is to Hong Kong, you need to pick up the printed tickets at ticket office before enter the departures hall, then show the ticket and passport to station staff to enter the departure hall. Where are ticket offices?

Step 3: Get through security check and find the boarding gate (Ticket Check). The live information of gate is on the overhead screens in departure hall, and the boarding gate No. of your train will be in our confirmation email we send you. The Boarding Gate Map

Step 4: Have a seat near the gate to wait for check-in and boarding. The ticket check gate will be opened 20 - 15 minutes prior to the departure time.

Step 5: Ticket check. Please show your passport and confirmation No. to station staff to check in. If you train is to Hong Kong, please show your train ticket and passport to station staff to check in. The boarding gate will be closed 5 minutes before the train departure.

Step 6: Boarding. Find the platform of your train, board the train and then find your seats. How to find your seats?

departures hall of Shanghai Hongqiao Railway Station, Shanghai Hongqiao high speed train station

Some departure tips

1, Shanghai Hongqiao Railway Station is very big and crowded. Allow yourself plenty of time, at least 45 minutes to queue up for security check and boarding.  But if your train is to Hong Kong, you need to get to station at least 1 hour before the train departure to pick up the train tickets at ticket office.

2, There are no trolleys in station, you need to carry your own luggage.

3, Don't wait for an announcement for boarding the train. When you see your fellow Chinese passengers start to lineup, get on the line early.

4, The overhead screens show the train information in English and Chinese. They are easy to understand. And usually the announcements are in both languages.

5, But there are few Chinese people can speak English. Language may be a problem. if you have any question, please consult the crew at Inquiry.

Usefull Sentences

If you need help, please show the following Chinese sentences to the station staff

Question in Chinese to pick up, change or cancel ticket at Shanghai Hongqiao Railway Station

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