/ Shanghai Hongqiao Railway Station

Check-in and Boarding at Shanghai Hongqiao Railway Station

What is Check-in and Boarding Process at Shanghai Hongqiao Railway Station?

It is included security check, passport control, finding boarding gate, wait for boarding, ticket check and board your train.

When to arrive at Shanghai Hongqiao Railway Station?

You need to arrive at Hongqiao Railway Station at lesat 45 minutes before the train departure. But if your train is to Hong Kong, you need to arrive at the station at least 1 hour before the train departure.

What do I need for check-in?

Your passport or identity card, and please save our confirmation email to your mobile phone.

Do I need to pick up the train tickets?

Because the electronic tickets have been available on most train routes depart from Shanghai Hongqiao Railway Station, you don't need to pick up printed tickets. But for the train from Shanghai to Hong Kong, you still need to pick up the printed tickets at ticket office before your check-in.

Departures hall of Shanghai Hongqiao Railway Station, Shanghai Hongqiao high speed train station

If you take taxi or car to get to the station

Step 1: Please take taxi or car to get to north or South entrance of departure Hall (Level 2).

Step 2: Go through security check and passport control to enter departure hall by showing passport to station staff. The staff will scan your passport to check your identity document and your booking. If you train is to Hong Kong, you need to pick up the printed tickets at ticket office before enter the departures hall, then show the ticket and passport to station staff to enter the departure hall.

Step 3: Find the Boarding Gate (Ticket Check). The boarding gate number will be in our confirmation email. Where are the Boarding Gates?

Step 4: Have a seat near the gate to wait for check-in. The boarding gate will be opened 20 - 15 minutes prior to the departure time

Step 5: Ticket check. Please show your passport and confirmation No. to station staff to check in. If you train is to Hong Kong, please show your train tickets to station staff to check in. The boarding gate will be closed 5 minutes before the train departs

Step 6: Find the platform/track of your train.

Step 7: Board the train and find your seats. How to find you seats?

Check-in and Boarding at Shanghai Hongqiao Railway Station

If you take Metro Line 2, Line 10 or Line 17 to get to the station

Step 1: Get to Shanghai Hongqiao Railway Station by Metro Line 2, line 10 or line 17.

Step 2: Go up 2 levels to the top by the escalator, this is the departures hall.

Step 3: Go throught passport control to enter departure hall by showing passport to station staff. The staff will scan your passport to check your identity document and your booking. If you train is to Hong Kong, you need to pick up the printed tickets at ticket office before enter the departures hall, then show the ticket and passport to station staff to enter the departure hall.

Step 4: Find the Boarding Gate (Ticket Check). The boarding gate No. will be in our confirmation email sent you. Where are the Boarding Gates?

Step 5: Have a seat near the gate to wait for check-in. The boarding gate will be opened 20- 15 minutes prior to the departure time

Step 6: Ticket check. Please show your passport and confirmation No. to station staff to check in. If you train is to Hong Kong, please show your train tickets to station staff to check in the train. The boarding gate will be closed 5 minutes before the train departs

Step 7: Find the platform/track of your train.

Step 8: Board the train and find your seats. How to find you seats?

Escalator in Shanghai Hongqiao Railway Station, Shanghai Hongqiao high speed train station

If you get to the station by walking from T2 of Shanghai Hongqiao Airport

Step 1: There is an air-conditioned passage connecting Hongqiao Railway Station and Terminal 2 of Hongqiao Airport, 800 metres on B1 leverl, 10 - 15 minutes walking.

Step 2: Go up 2 levels to the top by the escalator, this is the departures hall.

Step 3: Go through security check and passport control to enter departure hall by showing passport to station staff. The staff will scan your passport to check your identity document and your booking. If you train is to Hong Kong, you need to pick up the printed tickets at ticket office before enter the departures hall, then show the ticket and passport to station staff to enter the departure hall.

Step 4: Find the Boarding Gate (Ticket Check). The boarding gate No. will be in our confirmation email sent you. Where are the Boarding Gates?

Step 5: Have a seat near the gate to wait for check-in. The boarding gate will be opened 20 - 15 minutes prior to the departure time

Step 6: Ticket check. Please show your passport and confirmation No. to station staff to check in. If you train is to Hong Kong, please show your train tickets to station staff to check in. The boarding gate will be closed 5 minutes before the train departs

Step 7: Find the platform/track of your train.

Step 8: Board the train and find your seats. How to find you seats?

If you take bus to west area of the station

Step 1: Get to west area of railway station by bus, and head to the South entrance or North entrance

Step 2: Go through security check and passport control to enter departure hall by showing passport to station staff. The staff will scan your passport to check your identity document and your booking. If you train is to Hong Kong, you need to pick up the printed tickets at ticket office before enter the departures hall, then show the ticket and passport to station staff to enter the departure hall.

Step 3: Find the Boarding Gate (Ticket Check). The boarding gate No. will be in our confirmation email sent you. Where are the Boarding Gates?

Step 4: Have a seat near the gate to wait for check-in. The boarding gate will be opened 20 - 15 minutes prior to the departure time

Step 5: Ticket check. Please show your passport and confirmation No. to station staff to check in. If you train is to Hong Kong, please show your train tickets to station staff to check in. The boarding gate will be closed 5 minutes before the train departs

Step 6: Find the platform/track of your train.

Step 7: Board the train and find your seats. How to find you seats?

departures hall of Shanghai Hongqiao Railway Station, Shanghai Hongqiao high speed train station

Some departure tips at Shanghai Hongqiao Railway Station

1, Shanghai Hongqiao Railway Station is very big and crowded. Allow yourself plenty of time, at least 45 minutes to queue up for security checks and boarding.  But if your train is to Hong Kong, you need to get to station at least 1 hour before the train departure to pick up the train tickets at ticket office.

2, You need to go through airport type security before entering the station building. But if you take metro to arrive at Shanghai Hongqiao Railway, you don't need to get through the security check again.

3, There are no trolleys in station, you need to carry your own luggage.

4, Don't wait for an announcement for boarding the train. When you see your fellow Chinese passengers start to lineup, get on the line early.

5, The display boards flash between English and Mandarin. They are easy to understand. And usually the announcements are in both languages.

7, But there are few Chinese people can speak English. Language may be a problem. if you have any question, please consult the crew at Inquiry.

Usefull Sentences

If you need help, please show the following Chinese sentences to the station staff

Question in Chinese to pick up, change or cancel ticket at Shanghai Hongqiao Railway Station

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