Ticket offices in Shanghai Hongqiao Railway Station
There are 12 tickets office at Shanghai Hongqiao Railway Station, 10 ticket offices in departure hall on 2F, and 2 ticket offices on B1 floor.
Do you need to collect train tickets?
Since Dec 2019, the electronic tickets have been available on most train routes from or to Shanghai Hongqiao Railway Station.
It means international travellers can show their passports, likes Chinese ID to check in and board the train directly, and don't need to collect the printed tickets at ticket office.
How to check in the train by E-ticket? Please go here to get Guides.
Printed tickets of train to Hong Kong from Shanghai Hongqiao Station
But for the train routes to Hong Kong, the passengers still need to go to station ticket office to pick up the printed tickets, and then show the tickets to check in and board the train.
How to collect printed tickets?
After you book your train on Chinaairlinetravel. We will send your one ticket confirmaion email, including the ticket collection number. Please get to the ticket office in Shanghai Hongqiao Railway Station to collect your train's paper tickets by this number and your passport 60 minutes prior to the departure time.
How long I can pick up the train tickets?
It depends on how many people are lining up, usually, less than 30 minutes.
If you meet emergency, you can try to ask the station staff to help you for collecting ticket.
If you need help, please show the following Chinese sentences to the station staff
Tickets offices in Departure Hall
When you get to Shanghai Hongqiao Railway Station by car or taxi at North Entrance or South Entrance, you can find the ticket office in the departure hall after you go through the security check.
Tickets offices on B1 Level
When you get to Shanghai Hongqiao Railway Station by metro line 2 or line 10, or line 17, you can find two ticket offices on B1 level. You also can go up to departure hall by elevator to collect your train tickets