Ticket offices at Hangzhou East Railway Station
There are 5 tickets offices at Hangzhou East Railway Station.
Where are tickets office in Hangzhou East Railway Station?
The North 1, North 2 and South Ticket Offices are in the departure hall on 2F. One ticket office is on 1F and the last ticket office is on B1 floor.
When you get to South Entrance or North Entrance by car or taxi, you can find the tiket office.
Tickets office location map
Do you need to collect train tickets?
Since Dec 2019, the electronic tickets have been available on most train routes from or to Hangzhou East Railway Station.
It means international travellers can show their passports, likes Chinese ID to check in and board the train directly, and don't need to go to ticket office to collect the printed tickets anymore.
How to check in the train by E-ticket? Please go here to get Guides.
Train printed tickets to Hong Kong from Hangzhou East station
But for the train to Hong Kong, the passengers still need to go to station ticket office to pick up the printed tickets, and then show the tickets to check in and board the train.
How to collect train tickets?
After you book your train on Chinaairlinetravel. We will send your one ticket confirmaion email, including the ticket collection number. Please show this number and your passport at the ticket office to collect your train's paper tickets 60 minutes prior to the train.
How long I can pick up the train tickets?
It depends on how many people are lining up, usually, less than 30 minutes.
If you meet emergency, you can try to ask the station staff to help you for collecting ticket.
If you need help, please show the following Chinese sentences to the station staff