Departure Procedures at Chengdu East Railway Station

What are departure procedures at Chengdu East Railway Station?

There are 6 easy steps for journeys departing from Chengdu East Railway Station, including the real-name ID check, security check, find boarding gate(ticket check), wait for boarding, ticket check and board your train.

When to arrive at Chengdu East Railway Station?

You need to arrive at Chengdu East Railway Station at lesat 45 minutes before the train departure.

What do I need for check-in?

Your passport or identity card, and please save our confirmation email to your mobile phone, or print it out.

Do I need to collect the paper tickets?

Because the electronic tickets have been available on most train routes departing from Chengdu East Railway Station, you don't need to pick up paper tickets. How to pick up paper tickets?. Where are ticket offices at Chengdu East Railway Station?

What are baggage regulations?

High Speed Rail does not provide checked baggage service. Each passenger may bring two personal items(12 x 10 x 6 inches each), and two carry-on items( 25 x 20 x 10 inches each) onboard. The total weight cannot exceed 20 kg. And passengers are not allowed to bring any animals onboard the trains

Boarding gate at Chengdu East Railway Station

Take Taxi or car to west entrance on 1F, or south entrance, north entrance on 2F

Step 1: Get through the real-name ID check. Please show your passport to station staff at entrance of station. The staff will scan your passport to check your identity document and your booking.

Step 2: Get through security check and find the boarding gate (Ticket Check). The live information of gate is on the overhead screens in departure hall, and the boarding gate No. of your train will be in our confirmation email we send you. The Boarding Gate Map

Step 3: Have a seat near the gate to wait for check-in and boarding. The ticket check gate will be opened 20 - 15 minutes prior to the departure time.

Step 4: Ticket check. Please show your passport and confirmation No. to station staff to check in. The boarding gate will be closed 5 minutes before the train departure.

Step 5: Boarding. Find the platform of your train, board the train and then find your seats. How to find your seats?

Departures at Chengdu East Railway Station, Chengdu Dong high speed train station

Take Metro Line 2 or Line 7 to the station

Step 1: Get to Chengdu East Railway Station by Metro Line 2 or Line 7 on B1, then go up to the departure hall by the escalator.

Step 2: Get through the real-name ID check. Please show your passport to station staff at entrance of station. The staff will scan your passport to check your identity document and your booking.

Step 3: Find the boarding gate (Ticket Check). The live information of gate is on the overhead screens in departure hall, and the boarding gate No. of your train will be in our confirmation email we send you. The Boarding Gate Map

Step 4: Have a seat near the gate to wait for check-in and boarding. The ticket check gate will be opened 20 - 15 minutes prior to the departure time.

Step 5: Ticket check. Please show your passport and confirmation No. to station staff to check in. The boarding gate will be closed 5 minutes before the train departure.

Step 6: Boarding. Find the platform of your train, board the train and then find your seats. How to find your seats?

Take bus to East or West Square of station

Step 1: Get to Chengdu East Railway Station by bus on East Square or West Square, then walk to the terminal and take escalator to entrance on 1F or 2F.

Step 2: Get through the real-name ID check. Please show your passport to station staff at entrance of station. The staff will scan your passport to check your identity document and your booking.

Step 3: Get through security check and find the boarding gate (Ticket Check). The live information of gate is on the overhead screens in departure hall, and the boarding gate No. of your train will be in our confirmation email we send you. The Boarding Gate Map

Step 4: Have a seat near the gate to wait for check-in and boarding. The ticket check gate will be opened 20 - 15 minutes prior to the departure time.

Step 5: Ticket check. Please show your passport and confirmation No. to station staff to check in. The boarding gate will be closed 5 minutes before the train departure.

Step 6: Boarding. Find the platform of your train, board the train and then find your seats. How to find your seats?

Departures at Chengdu East Railway Station, Chengdu Dong high speed train station

Some departure tips

1, Allow yourself plenty of time, 45 minutes to queue up for security check and boarding.

2, There are no trolleys in station, you need to carry your own luggage.

3, Don't wait for an announcement for boarding the train. When you see your fellow Chinese passengers start to lineup, get on the line early.

4, The overhead screens show the train information in English and Chinese. They are easy to understand. And usually the announcements are in both languages.

5, But there are few Chinese people can speak English. Language may be a problem. if you have any question, please consult the station staff at Inquiry.