/ Chengdu East Railway Station

Departure Procedures at Chengdu East Railway Station

What are departure procedures at Chengdu East Railway Station?

There are 6 easy steps for journeys departing from Chengdu East Railway Station, including the real-name ID check, security check, find boarding gate(ticket check), wait for boarding, ticket check and board your train.

When to arrive at Chengdu East Railway Station?

You need to arrive at Chengdu East Railway Station at lesat 45 minutes before the train departure.

What do I need for check-in?

Your passport or identity card, and please save our confirmation email to your mobile phone, or print it out. But if your train is to Hong Kong, the printed ticket is necessary.

Do I need to pick up the train tickets?

Because the electronic tickets have been available on most train routes departing from Chengdu East Railway Station, you don't need to pick up printed tickets. But for the trains to Hong Kong, you still need to pick up the printed tickets at ticket office before your check-in. How to pick up train tickets?. Where are ticket offices at Chengdu East Railway Station?

What are baggage regulations?

High Speed Rail does not provide checked baggage service. It means the passengers need to take their baggage to board the train. Each passenger is allowed to carry 1 - 3 pieces of baggage, not exceed 20KG. And passengers are not allowed to bring any animals onboard the trains

Boarding gate at Chengdu East Railway Station

Take Taxi or car to west entrance on 1F, or south entrance, north entrance on 2F

Step 1: Get throught the real-name ID check. Please show your passport to station staff at entrance of station. The staff will scan your passport to check your identity document and your booking. If you train is to Hong Kong, you need to pick up the printed tickets at ticket office before enter the departures hall, then show the ticket and passport to station staff to enter the departure hall. Where are ticket offices?

Step 2: Get throught security check and find the boarding gate (Ticket Check). The live information of gate is on the overhead screens in departure hall, and the boarding gate No. of your train will be in our confirmation email we send you. The Boarding Gate Map

Step 3: Have a seat near the gate to wait for check-in and boarding. The ticket check gate will be opened 20 - 15 minutes prior to the departure time.

Step 4: Ticket check. Please show your passport and confirmation No. to station staff to check in. If you train is to Hong Kong, please show your train ticket and passport to station staff to check in. The boarding gate will be closed 5 minutes before the train departure.

Step 5: Boarding. Find the platform of your train, board the train and then find your seats. How to find you seats?

Departures at Chengdu East Railway Station, Chengdu Dong high speed train station

Take Metro Line 2 or Line 7 to the station

Step 1: Get to Chengdu East Railway Station by Metro Line 2 or Line 7 on B1, then go up to the departure hall by the escalator.

Step 2: Get throught the real-name ID check. Please show your passport to station staff at entrance of station. The staff will scan your passport to check your identity document and your booking. If you train is to Hong Kong, you need to pick up the printed tickets at ticket office before enter the departures hall, then show the ticket and passport to station staff to enter the departure hall. Where are ticket offices?

Step 3: Find the boarding gate (Ticket Check). The live information of gate is on the overhead screens in departure hall, and the boarding gate No. of your train will be in our confirmation email we send you. The Boarding Gate Map

Step 4: Have a seat near the gate to wait for check-in and boarding. The ticket check gate will be opened 20 - 15 minutes prior to the departure time.

Step 5: Ticket check. Please show your passport and confirmation No. to station staff to check in. If you train is to Hong Kong, please show your train ticket and passport to station staff to check in. The boarding gate will be closed 5 minutes before the train departure.

Step 6: Boarding. Find the platform of your train, board the train and then find your seats. How to find you seats?

Take bus to East or West Square of station

Step 1: Get to Chengdu East Railway Station by bus on East Square or West Square, then walk to the terminal and take escalator to entrance on 1F or 2F.

Step 2: Get throught the real-name ID check. Please show your passport to station staff at entrance of station. The staff will scan your passport to check your identity document and your booking. If you train is to Hong Kong, you need to pick up the printed tickets at ticket office before enter the departures hall, then show the ticket and passport to station staff to enter the departure hall. Where are ticket offices?

Step 3: Get throught security check and find the boarding gate (Ticket Check). The live information of gate is on the overhead screens in departure hall, and the boarding gate No. of your train will be in our confirmation email we send you. The Boarding Gate Map

Step 4: Have a seat near the gate to wait for check-in and boarding. The ticket check gate will be opened 20 - 15 minutes prior to the departure time.

Step 5: Ticket check. Please show your passport and confirmation No. to station staff to check in. If you train is to Hong Kong, please show your train ticket and passport to station staff to check in. The boarding gate will be closed 5 minutes before the train departure.

Step 6: Boarding. Find the platform of your train, board the train and then find your seats. How to find you seats?

Departures at Chengdu East Railway Station, Chengdu Dong high speed train station

Some departure tips

1, Allow yourself plenty of time, 45 minutes to queue up for security check and boarding. But if your train is to Hong Kong, please arrive at station 60 minutes before the departure, because you need to collect the printed ticket.

2, There are no trolleys in station, you need to carry your own luggage.

3, Don't wait for an announcement for boarding the train. When you see your fellow Chinese passengers start to lineup, get on the line early.

4, The overhead screens show the train information in English and Chinese. They are easy to understand. And usually the announcements are in both languages.

5, But there are few Chinese people can speak English. Language may be a problem. if you have any question, please consult the station staff at Inquiry.

Usefull Sentences

If you need help, please show the following Chinese sentences to the station staff

Question in Chinese to pick up, change or cancel ticket at Chengdu East Railway Station

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