Chengdu East Railway Station Ticket offices
There are 5 tickets offices in Chengdu East Railway Station. 1 ticket office is on 1F, close to west entrance, 4 ticket offices are in the departures hall on 2F.
Ticket office location map
Do you need to collect train tickets?
Since Dec 2019, the electronic tickets have been available on most train routes from or to Chengdu East Railway Station.
It means international travellers can show their passports, likes Chinese ID to check in and board the train directly, and don't need to collect the printed tickets at ticket office.
How to check in the train by E-ticket? Please go here to get Guides.
Train printed tickets to Hong Kong from Chengdu East Railway Station
But for the train routes to Hong Kong, the passengers still need to go to station ticket office to pick up the printed tickets, and then show the tickets to check in and board the train.
How to collect printed tickets?
We will send your one ticket confirmaion email after you book your train on Chinaairlinetravel, including the ticket collection number. Please show this number and your passport at ticket office in Chengdu East Railway Station to collect your train tickets 60 minutes prior to the departure time.
How long I can pick up the train tickets?
It depends on how many people are lining up, usually, less than 30 minutes.
If you meet emergency, you can try to ask the station staff to help you for collecting ticket.
If you need help, please show the following Chinese sentences to the station staff