/ Shenzhen North Railway Station

Check-in and Boarding at Shenzhen North Railway Station

What is Check-in and Boarding Process at Shenzhen North Railway Station?

It is included security check, passport control, finding boarding gate, wait for boarding, ticket check and board your train.

When to arrive at Shenzhen North Railway Station?

You need to arrive at Shenzhen North Railway Station at lesat 45 minutes before the train departure. But if your train is to Hong Kong, you need to arrive at the station at least 1 hour before the train departure.

What do I need for check-in?

Your passport or identity card, and please save our confirmation email to your mobile phone.

Do I need to pick up the train tickets?

Because the electronic tickets have been available on most train routes depart from Shenzhen North Railway Station, you don't need to pick up printed tickets. But for the train from Guangzhou to Hong Kong, you still need to pick up the printed tickets at ticket office before your check-in.

Departure hall at Shenzhen North Railway Station

Take Taxi, bus or car to east or west entrance of departure Hall (3F on East Square, 1F on West Square)

Step 1: Go through security check and passport control to enter departure hall by showing passport to station staff. The staff will scan your passport to check your identity document and your booking. If you train is to Hong Kong, you need to pick up the printed tickets at ticket office before enter the departures hall, then show the ticket and passport to station staff to enter the departure hall. Where are tickets offices?

Step 2: Find the Boarding Gate (Ticket Check). The boarding gate number will be in our confirmation email. Where are the Boarding Gates?

Step 3: Have a seat near the gate to wait for check-in. The boarding gate will be opened 20 - 15 minutes prior to the departure time

Step 4: Ticket check. Please show your passport and confirmation No. to station staff to check in. If you train is to Hong Kong, please show your train tickets to station staff to check in. The boarding gate will be closed 5 minutes before the train departs

Step 5: Find the platform/track of your train.

Step 6: Board the train and find your seats. How to find you seats?

Check-in and Boarding at Shanghai Hongqiao Railway Station

By Metro Line 5 to 1F on East Square

Step 1: Get to Shenzhen North Railway Station by Metro Line 5, then go up to the departure hall by the escalator.

Step 2: Go throught passport control to enter departure hall by showing passport to station staff. The staff will scan your passport to check your identity document and your booking. If you train is to Hong Kong, you need to pick up the printed tickets at ticket office before enter the departures hall, then show the ticket and passport to station staff to enter the departure hall. Where are tickets offices?

Step 3: Find the Boarding Gate (Ticket Check). The boarding gate No. will be in our confirmation email sent you. Where are the Boarding Gates?

Step 4: Have a seat near the gate to wait for check-in. The boarding gate will be opened 20- 15 minutes prior to the departure time

Step 5: Ticket check. Please show your passport and confirmation No. to station staff to check in. If you train is to Hong Kong, please show your train tickets to station staff to check in the train. The boarding gate will be closed 5 minutes before the train departs

Step 6: Find the platform/track of your train.

Step 7: Board the train and find your seats. How to find you seats?

By Metro Line 4 or Line 6 to 4F on East Square

Step 1: Get to Shenzhen North Railway Station by Metro Line 4 or Line 6, then go down the departure hall on 3F by the escalator.

Step 2: Go throught passport control to enter departure hall by showing passport to station staff. The staff will scan your passport to check your identity document and your booking. If you train is to Hong Kong, you need to pick up the printed tickets at ticket office before enter the departures hall, then show the ticket and passport to station staff to enter the departure hall. Where are tickets offices?

Step 3: Find the Boarding Gate (Ticket Check). The boarding gate No. will be in our confirmation email sent you. Where are the Boarding Gates?

Step 4: Have a seat near the gate to wait for check-in. The boarding gate will be opened 20- 15 minutes prior to the departure time

Step 5: Ticket check. Please show your passport and confirmation No. to station staff to check in. If you train is to Hong Kong, please show your train tickets to station staff to check in the train. The boarding gate will be closed 5 minutes before the train departs

Step 6: Find the platform/track of your train.

Step 7: Board the train and find your seats. How to find you seats?

Departures Hall of Shenzhen North Railway Station, Shenzhen Bei high speed train station

Some departure tips at Shenzhen North Railway Station

1, Allow yourself plenty of time, 45 minutes to queue up for security check and boarding. But if your train is to Hong Kong, please arrive at station 60 minutes before the departure, because you need to collect the printed ticket.

2, There are no trolleys in station, you need to carry your own luggage.

3, Don't wait for an announcement for boarding the train. When you see your fellow Chinese passengers start to lineup, get on the line early.

4, The display boards flash between English and Mandarin. They are easy to understand. And usually the announcements are in both languages.

5, But there are few Chinese people can speak English. Language may be a problem. if you have any question, please consult the station staff at Inquiry.

Usefull Sentences

If you need help, please show the following Chinese sentences to the station staff

Question in Chinese to pick up, change or cancel ticket at Shenzhen North Railway Station

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