Departure Procedures at Shenzhen North Railway Station

What are departure procedures at Shenzhen North Railway Station?

There are 6 easy steps for journeys departing from Shenzhen North Railway Station, including the real-name ID check, security check, find boarding gate(ticket check), wait for boarding, ticket check and board your train.

When to arrive at Shenzhen North Railway Station?

You need to arrive at Shenzhen North Railway Station at lesat 45 minutes before the train departure.

What do I need for check-in?

Your passport or identity card, and please save our confirmation email to your mobile phone, or print it out.

Do I need to collect the paper tickets?

Because the electronic tickets have been available on most train routes departing from Shenzhen North Railway Station, you don't need to pick up paper tickets. How to pick up paper tickets?. Where are ticket offices at Shenzhen North Railway Station?

What are baggage regulations?

High Speed Rail does not provide checked baggage service. Each passenger may bring two personal items(12 x 10 x 6 inches each), and two carry-on items( 25 x 20 x 10 inches each) onboard. The total weight cannot exceed 20 kg. And passengers are not allowed to bring any animals onboard the trains

Boarding gate at Shenzhen North Railway Station

If you take Taxi, bus or car to east or west entrance of departure Hall (3F on East Square, 1F on West Square)

Step 1: Get to the East drop-off area on 2F or the West drop-off area on 3F by taxi or car.

Step 2: Get through the real-name ID check. Please show your passport to station staff at entrance of station. The staff will scan your passport to check your identity document and your booking.

Step 3: Get through security check and find the boarding gate (Ticket Check). The live information of gate is on the overhead screens in departure hall, and the boarding gate No. of your train will be in our confirmation email we send you. The Boarding Gate Map

Step 4: Have a seat near the gate to wait for check-in and boarding. The ticket check gate will be opened 20 - 15 minutes prior to the departure time.

Step 5: Ticket check. Please show your passport and confirmation No. to station staff to check in. The boarding gate will be closed 5 minutes before the train departure.

Step 6: Boarding. Find the platform of your train, board the train and then find your seats. How to find your seats?

If you take Metro Line 5 to 1F on East Square

Step 1: Get to Shenzhen North Railway Station by Metro Line 5, then go up to the departure hall by the escalator.

Step 2: Get through the real-name ID check. Please show your passport to station staff at entrance of station. The staff will scan your passport to check your identity document and your booking.

Step 3: Find the boarding gate (Ticket Check). The live information of gate is on the overhead screens in departure hall, and the boarding gate No. of your train will be in our confirmation email we send you. The Boarding Gate Map

Step 4: Have a seat near the gate to wait for check-in and boarding. The ticket check gate will be opened 20 - 15 minutes prior to the departure time.

Step 5: Ticket check. Please show your passport and confirmation No. to station staff to check in. The boarding gate will be closed 5 minutes before the train departure.

Step 6: Boarding. Find the platform of your train, board the train and then find your seats. How to find your seats?

If you take Metro Line 4 or Line 6 to 4F on East Square

Step 1: Get to Shenzhen North Railway Station by Metro Line 4 or Line 6, then go down the departure hall on 3F by the escalator.

Step 2: Get through the real-name ID check. Please show your passport to station staff at entrance of station. The staff will scan your passport to check your identity document and your booking.

Step 4: Have a seat near the gate to wait for check-in and boarding. The ticket check gate will be opened 20 - 15 minutes prior to the departure time.

Step 5: Ticket check. Please show your passport and confirmation No. to station staff to check in. The boarding gate will be closed 5 minutes before the train departure.

Step 6: Boarding. Find the platform of your train, board the train and then find your seats. How to find your seats?

Departures Hall of Shenzhen North Railway Station, Shenzhen Bei high speed train station

Some departure tips

1, Allow yourself plenty of time, 45 minutes to queue up for security check and boarding.

2, There are no trolleys in station, you need to carry your own luggage.

3, Don't wait for an announcement for boarding the train. When you see your fellow Chinese passengers start to lineup, get on the line early.

4, The overhead screens show the train information in English and Chinese. They are easy to understand. And usually the announcements are in both languages.

5, But there are few Chinese people can speak English. Language may be a problem. if you have any question, please consult the station staff at Inquiry.