Ticket offices in Shenzhen North Railway Station
There are 5 tickets offices in Shenzhen North Railway Station. A1 and A2 ticket offices are on 3F, close to East Square, B1 and B2 ticket offices close to West square, and A3 ticke offices are on 2F, close to East Square
Do you need to collect train tickets?
Since Dec 2019, the electronic tickets have been available on most train routes from or to Shenzhen North Railway Station.
It means international travellers can show their passports, likes Chinese ID to check in and board the train directly, and don't need to collect the printed tickets at ticket office.
How to check in the train by E-ticket? Please go here to get Guides.
Printed tickets of the trains to Hong Kong
But for the trains to Hong Kong from Shenzhen, the passengers still need to go to station ticket office to pick up the printed tickets, and then show the tickets to check in and board the train.
How to collect printed tickets?
After you book your train on Chinaairlinetravel. We will send your one ticket confirmaion email, including the ticket collection number. Please show this number and your passport at the ticket office to collect your train's paper tickets 60 minutes prior to the train.
How long I can pick up the train tickets?
It depends on how many people are lining up, usually, less than 30 minutes.
If you meet emergency, you can try to ask the station staff to help you for collecting ticket.
If you need help, please show the following Chinese sentences to the station staff
Tickets office location at Shenzhen North Railway Station