/ Hong Kong West Kowloon Railway Station

West Kowloon Railway Station Facilities & Service

Hong Kong West Kowloon Railway Station facilities & service are included free mobile device charging, Business Lounge, wifi, left baggage, ticketing, trolleys, phone number, nursing Rooms, lost and found counter, and so on.

Facilities & Service Details
 Information Counters

There are 2 Information Countersthat provide departing and arriving passengers with information on facilities available at Hong Kong West Kowloon Station and answer passenger enquiries.

In addition, Hong Kong West Kowloon Station also has maps of Hong Kong West Kowloon Station and other practical information for passengers.

Phone number :  (852) 3971 0118 / (852) 3971 0086

Free mobile device charging service

Free mobile device charging service counters are located at Exit G (3), B2 Arrival Concourse (2) and B3 Departure Concourse (3) for passengers to charge their personal electronic devices.

We provide different types of charging sockets. In accordance with Hong Kong’s statutory safety specification, 3-rectangular-pin 13A plugs must be used. Passengers can use their own adapters to comply with the safety specification. All charging counters have USB sockets for passengers to charge their devices using a USB cable.

Business Lounge Passengers of Business Class, Premium Class and First Class can access Business Lounge from Level B3 to enjoy a comfortable waiting environment.
Nursing Rooms

Nursing rooms are located at B1 (3), B2 (4) and B3 (5). We clean and sanitise the nursing rooms regularly to ensure that they remain hygienic.

For location of the nursing rooms, please check the map for each level or visit a Information Counter.

Smoking room According to MTR By-laws, smoking is prohibited inside Hong Kong West Kowloon Station. Passengers can only smoke inside the designated smoking room, which is located at Level B3 waiting concourse near ticket gate 8 (near 8-16 cars).
Lost and found counter. Passengers who have lost any items at Hong Kong West Kowloon Station should contact or visit the lost and found counter. The lost and found counter provides lost item reporting, storage, enquiry and collection services.
Trolleys Trolleys are available for passengers at the concourses, car park and drop-off points of Hong Kong West Kowloon Station. Trolleys can be used during departure from the station, car park or drop-off points to the security checkpoint; during arrival from baggage collection points to station, car park and taxi pick-up points.

trolleys in Hong Kong West Kowloon Railway Station, Hong Kong West Kowloon high speed train station

Left baggage service

Left baggage service and baggage lockers at Hong Kong West Kowloon Station are provided by Far East Storage. Service details are as follow:

Shop Location: GF, WEK G-2 
Nearest High Speed Rail Exit: Exit B at Level G

Barrier-free facilities

Hong Kong West Kowloon Station provides the following barrier-free facilities and services for passengers with different special needs:

Wheelchair Seat Reservation

Passengers with special needs can reserve a wheelchair seat with our staff during ticket purchase.

Lifts

Currently, Hong Kong West Kowloon Station has [64] lifts that connect the different levels and ground floor of the station to make it easy for wheelchair users to enter and exit the station and use the facilities.

Water dispensers Water dispensers are available at Level B3 Departure Concourse for passengers to use.

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