Ticket offices at Nanjing South Railway Station
There are 7 tickets offices at Nanjing South Railway Station. two ticket offices are in the arrival hall on 1F, one ticket office on 2F and 4 ticket offices are in the departure hall on 3F.
Do you need to collect train tickets?
Since Dec 2019, the electronic tickets have been available on most train routes from or to Nanjing South Railway Station.
It means international travellers can show their passports, likes Chinese ID to check in and board the train directly, and don't need to collect the printed tickets at ticket office.
How to check in the train by E-ticket? Please go here to get Guides.
Train printed tickets to Hong Kong from Nanjing South Railway Station
But for the train routes to Hong Kong, the passengers still need to go to station ticket office to pick up the printed tickets, and then show the tickets to check in and board the train.
How to collect printed tickets?
After you book your train on Chinaairlinetravel. We will send your one ticket confirmaion email, including the ticket collection number. Please get to the ticket office at Nanjing South Railway Station to collect your train's paper tickets by this number and your passport 60 minutes prior to the departure time.
How long I can pick up the train tickets?
It depends on how many people are lining up, usually, less than 30 minutes.
If you meet emergency, you can try to ask the station staff to help you for collecting ticket.
If you need help, please show the following Chinese sentences to the station staff