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Shanghai Pudong Airport(PVG) Passenger Service

Shanghai Pudong Internaional Airport(PVG) passenger service is included enquires, post, bank, medical, foreign Exchange, baggage, lost & found, restaurants, children park, power charger and WIFI

Service Hotline: (+86) 21-96990

Complaints Hotline: (+86) 21-68347575

Shanghai Pudong Airport Inquires Counter, Inquires Counter at PVG airport

Inquires Counter

Services: provides incoming and outgoing passengers with guidance, daily flight information, and inquiry for traffic information, business of airline companies, catering and shopping in the airport

Terminal 1

Location: opposite to Gate 8 of Arrivals Hall;near Gate 6 of Departures Hall

Hours: 06:00 - 24:00

Terminal 2

Location: near the public area of International, HK-Macao-Taiwan Arrivals Exit, Arrivals Hall, near the digital bulletin board (Gate 25), Deaprtures Hall

Hours: 06:00 - 24:00

Left Luggage

Terminal 1

Service: Passengers can leave their luggage there for 2 months at most.

Location: Between Gage 4 - 5 and Gate 10 - 11 in the Departures Hall

Hours: 06:00-23:00

Location: Between Gate 6 - 7 in the Arrivals Hall 

Hours: 06:00-24:00

Tel: 4008791617

Terminal 2

Service: Passengers can leave their luggage there for 2 months at most.

Location: Near Island A  in the Departures Hall;

Hours: 06:00-23:00

Location: Near the International, HK-Macao-Taiwan Arrivals Hall

Hours: 06:00-24:00

Tel:(+86)4008791617

Procedure:Passengers shall provide valid certificates to apply for luggage storage andclaim service. Security staff will check items using X-ray devices. Except foroversized items, ordinary luggage is stored in computer-controlled cabinets.The whole procedure is monitored.

Lost & Found

Services: Lost property registration, storage, and claim services for items lost in the terminal. Lost and Found's staff will make every effort to help passengers search their lost items and inform the owners as soon as possible

Terminal 1

Hours: 06:00-23:00

Location: Between Gate 8 and 9 in the reception area of Arrivals Hall

Tel: +86-21-68340096; +86-21-68340417

E-mail: lostandfound@shairport.com

Procedure:

1. Passengers can pick their lost items up with valid certificates, providing information including the lost property’s name, characteristics, lost date and spot.

2. Owners of lost property can also entrust others to claim lost articles. The person entrusted is required to show an owner entrustment form including names of the lost property and the person entrusted, together with copies of the owners’ valid documents, and their own valid documents and copies. The valid documents referto ID card, passport, military officers’ card and soldiers’ card.

Terminal 2

The service is unavailable at  Pudong T2 Terminal.

Post Office

Terminal 1

Post offices located in the Pudong International Airport provide passengers with first rate postal services, including selling postage and philatelic collections, sending and receiving domestic and international snail/registered/express mail and parcels.

Location: The end of Island A in the Domestic Departures Hall

Service Hours: 08:00-11:00; 11:30-19:00

Terminal 2

Location: Beside the business center of the International, HK-Macao-Taiwan Departures Hall

Service Hours: 08:00-11:00; 11:30-19:00

Business Center

Terminal 1

Services: photocopy, fax, local and long distance phone call, internet service

Location: Arrival counter (Near Gate 7 of Arrivals Hall)

Hours: 06:00-23:00

Terminal 2

Location: Arrival counter (Near Gate 2A of Arrivals Hall), Departure counter (Island B)

Hours: 06:00-23:00

Medical Service

Terminal 1

Location: Beside Gate 1 in Departures Hall

Service Hours: 07:00–22:00

Terminal 2

Location: Two first-aid stations in Arrivals Hall of Building B

Service Hours: 06:30 - Last flight of the day

Police Station

Terminal 1

Location: At the intersection of Haitian 4th Road and Huhang Road (Temporary ID card application is unavailable.)

Location: Middle Wuzhou Road (near T1 Terminal) (Temporary ID card application is available.)

Service Hours: 06:00-22:00

Bank

Terminal 1

Location: Shanghai Pudong Development Bank (between Gate 10 and Gate 11 in the Arrivals Hall); Bank of China (between Gate 8 and Gate 9 in the Arrivals Hall)

Service Hours: 07:00-19:30

Terminal 2

Location: Shanghai Pudong Development Bank (behind Island D in the Arrivals Hall)

Service Hour: 06:30-23:00

Currency Exchange

Terminal 1

Zhangjiang ICE (International Currency Exchange)

Location: Boarding Gate 18 of the International, HK-Macao-Taiwan Departures Hall

Service Hours: From the two hours before the take-off of the earliest international departure flight to the boarding time of the last international departure flight

Shanghai Pudong Development Bank

Location: Between Gate 9 and Gate 10 of the Reception Area in the Arrivals Hall

Service Hours: From the arrival of the earliest international arrival flight to one hour after the arrival of the last international arrival flight

Shanghai Pudong Development Bank

Location: Between Gate 10 and Gate 11 of the Reception Area in the Arrivals Hall

Service Hours: From the arrival of the earliest international arrival flight to one hour after the arrival of the last international arrival flight

Shanghai Pudong Development Bank

Location: Between Luggage Carousel 8 and Luggage Carousel 9 of the Baggage Claim Area in the International, HK-Macao-Taiwan Arrivals Hall

Service Hours: From the arrival of the earliest International, HK-Macao-Taiwan arrival flight to one hour after the arrival of the last arrival flight

Zhangjiang ICE (International Currency Exchange)

Location:Between Luggage Carousel 10 and Luggage Carousel 11 of the Baggage Claim Area in the International Arrivals Hall

Service Hours: From the arrival of the earliest International, HK-Macao-Taiwan arrival flight to one hour after the last arrival flight

Terminal 2

Shanghai Pudong Development Bank

Location: In the business zone opposite the International Departures waiting area

Service Hours: From two hours before the take-off of the earliest International, HK-Macao-Taiwan departure flight to the boarding time of the last international departure flight

Shanghai Pudong Development Bank

Location: Between Luggage Carousel No.26-27 of the Baggage Claim Area in the International, HK-Macao-Taiwan Arrivals Hall

Service Hours: From the arrival of the earliest International, HK-Macao-Taiwan arrival flight to one hour after the arrival of the last arrival flight

Geoswift Currency Exchange

Location: Near the Business Center of the Middle Walkway in the International, HK-Macao-Taiwan Arrivals Reception Hall

Service Hours: From the arrival of the earliest International, HK-Macao-Taiwan arrival flight to one hour after the arrival of the last arrival flight

Zhangjiang ICE (International Currency Exchange)

Location: Between Luggage Carousel No.22-23 of the Baggage Claim Area in the International, HK-Macao-Taiwan Arrivals Hall

Service Hours: From the arrival of the earliest International, HK-Macao-Taiwan arrival flight to one hour after the arrival of the last arrival flight

Hang Seng United Currency Exchange

Location: Between Luggage Carousel No.29-30 of the Baggage Claim Area in the International, HK-Macao-Taiwan Arrivals Hall

Service Hours: From the arrival of the earliest International, HK-Macao-Taiwan arrival flight to one hour after the arrival of the last arrival flight

Travelex Currency Exchange

Location: Near the joint inquiry counter in the mixed domestic departures and arrivals area

Service Hours: From two hours before the take-off of the earliest domestic departure flight to the boarding time of the last domestic departure flight

Location: Near the inquiry counter of the Middle Walkway

Service Hours: 06:00 - 23:30

Power Charger

There are many power outlets and USB sockets in the T1 and T2 terminals for all kinds of mobile devices.

Departures, Arrivals and Transfers

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