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Guangzhou Baiyun Airport(CAN) Passenger Service

Guangzhou Baiyun International Airport(CAN) passenger services are included enquires, post, bank, medical, Infant Care Room, Currency Exchange, lost & found, children park, Smart charging station, Car Rental, Tax Refund and WIFI

Service Hotline: (+86)020-96158

Guangzhou Baiyun Airport enquiry Counter, Inquiries at CAN airport

Inquiries Counter

Services: provides incoming and outgoing passengers with guidance, daily flight information, and inquiry for traffic information, business of airline companies, catering and shopping in the airport

Terminal 1

Location: Inside Gate 6, between Islands D and E, between Islands M and L, between Islands L and E, between Islands K and J, and between Islands K and F on 1F of the terminal; inside Gate 20 on 2F of the terminal; at the subway entrance on the terminal’s first underground floor; opposite Arrival Gates E3, W1, and W3 and inside Gate A4 in the terminal’s arrival hall.

Mobile information service points: Between Gates 4 and 5 in south part of 3F of the terminal; between Gates 12 and 13 in north part of 3F of the terminal; between southern and northern atrium lift elevators on 3F of the terminal; in front of the domestic security checkpoint in Area A on 3F of the terminal; behind the domestic security checkpoint in Area B on 3F of west connection building (this point shifts to the place between Gates 19 and 29 on 1F of the terminal after the last flight every day)

Hours: depends on the flight times

Terminal 2

Service location: between gate 42 and 43, gate 46 and 47 on third floor of departure hall, check-in areas H33, H34, J1 and J2 island heads; the central business district after third floor border inspection of international departure, the cross transit channel of second floor; next to gate 51, 53 of arrival hall, GTC traffic center.

Mobile enquiry point: near arrival channel entrance of domestic apron in mixed flow area on the second floor of west corridor; after first domestic security check

Hours: depends on the flight times

Baggage Inquiry

Terminal 1

Service time: 7:30-last flight at Service Points A and B; 8:00-23:00 at Service Point C

Service location domestic: a. in arrival Gate E3; b. in arrival Gate W3; international: c. in arrival gate E1

Service telephone: (+86)20-36066763 (Service Point A); (+86)20-86130671 (Service Point B); (+86)20-86120849 (Service Point C)

Terminal 2

Service location of China Southern Airlines: opposite the carousel at Gate 50 for international luggage inquiry; opposite the carousel at Gate 34 for domestic luggage inquiry.

Service telephone: (+86)20-86122921 (central inquiry telephone in T2)

Left Luggage

Service: Luggage storage of paid service

Terminal 1

Service points location

A. at Gate 1 of the departure hall

B. at Gate 8 of the departure hall

C. at Gate 16 of the departure hall

D. at Gate A5 of the arrival hall in Area A

Service time

9:00-17:00 at Service Points A and E

6:00-23:30 at Service Point B

24-hour at Service Point C

6:00-22:00 at Service Point D

Terminal 2

Service points location

A. behind 3F Check-in Area

B. behind 3F Check-in Area P/N

C. opposite Gate 53 of the arrival hall

Service time

06:00—23:30 at Service Points A and C

24-hour at Service Point B

Lost & Found

Services: Lost property registration, storage, and claim services for items lost in the terminal. Lost and Found's staff will make every effort to help passengers search their lost items and inform the owners as soon as possible

Procedure:

1. Passengers can pick their lost items up with valid certificates, providing information including the lost property’s name, characteristics, lost date and spot.

2. Owners of lost property can also entrust others to claim lost articles. The person entrusted is required to show an owner entrustment form including names of the lost property and the person entrusted, together with copies of the owners’ valid documents, and their own valid documents and copies. The valid documents referto ID card, passport, military officers’ card and soldiers’ card.

Terminal 1

Service time: 24-hour

Location: next to Gate 1 on 3F of the terminal

Services: handling, claim, and inquiry of lost properties within Terminal T1

Service tel: (+86)20-96158 ext. 5

Terminal 2

Service time: 24-hour

Location: at the junction of H check-in island, a concentrated commercial area on the third floor of the main building of the terminal 2

Services: handling, claim, and inquiry of lost properties within Terminal 2

Service tel: (+86)20-96158 ext. 5

Guangzhou Baiyun Airport lost and found, CAN airport

Post Office

Terminal 2

SF Express (SF) (entrusted express)

Service time: 24-hour
Service location: in international security check waiting hall on 3F of the terminal
Service telephone: (+86)95338

Goldjet (EMS)
Service time: 09:00-21:00
Service location: in domestic security check waiting hall on 3F of the terminal

China Post (EMS)
Service time: 09:00-20:00
Service location: at the island end of Zone D/E in check-in hall on 3F of the terminal Srvice telephone: (+86)20-36470548

Terminal 2

Entrusted express
Service location: a. the honey box at the security check entrance in Area A of Baiyun Airport, Huadu District (in front of the security check waiting hall in Area A) b. the honey box at the security check entrance in Area B of Baiyun Airport, Huadu District (in front of the security check waiting hall in Area B)
Service telephone: (+86)11186-6 (24-hour hot line)

SF Express
Service location: Store 22 on the first floor of the main building of the terminal
Service time: 07:30-21:30 Service Tel : (+86)13924292441

China Post
Service location Beside gate 9 on the third floor of the main building of the terminal
Service time: 09:00-17:00
Service Tel: (+86)20-36067460

Guangzhou Baiyun Airport post, CAN airport

Business Center

Terminal 1

Service time: 24 hours at Gate 3; 07: 00-24: 00 at Gate 9

Service location: Reservation Center at Gate 3; Reservation Center at Gate 9

Service content: Flight ticket and hotel reservation, phone cards, printing, photocopying, pay lounge (RMB38/person/hour)

Service Tel: (+86)20-36066156

Terminal 2

Service time: a.05:30-23:30 b.07:00-23:00

Service location: a. Next to the Luggage Counter at the tail of Check-in Counter D; b. Tourist Information Center at the tail of Check-in Counter Q

Service content: Printing, copying, fax, color printing, WIFI rental, phone card

Service call: (+86)20-36470542 (Check-in Counter Q)

Medical Service

Terminal 2

Service points: a. Near the F1 exit for domestic arrival; b. Near the domestic luggage claim area in 1F isolation area; c. At the junction of the North Airside Concourse and the West VI Airside Concourse in 2F isolation area; d. North to the 3F International Check-in Counter of the main building

Service telephone: (+86)20-36066926 or 120

Service time: 07: 00-22: 00 (for the rest of the time, call (+86)20-86122926 for a doctor)

Bank

Terminal 2

Agricultural Bank of China (ATM)
Service time: 24-hour
Service point: Gate 8 on 3F of the departure hall

China Guangfa Bank (ATM)
Service time: 24-hour
Service points: at Gate 16, next to Check-in Island D, and next to Check-in Island J in the departure hall; on east second, west first, and west second domestic departure piers; at Gate 4 of the arrival hall of Area B

China Construction bank (ATM)
Service time: 24-hour
Service point: Gate 21 on 1F of the terminal

Terminal 2

China Guangfa Bank (ATM)
Service time : 24-hour
Service points: next to the police office behind the sky stage on 3F of the departure hall; behind Check-in Area P Services available: Union Pay, VISA, and Master are supported.

Currency Exchange

Terminal 1

ICE
Service time: 24-hour
Service location: a. inside international isolation zone in the arrival hall of Area A; b. next to the boarding gate in the departure hall of Area A
Service contents: exchange of 18 foreign currencies and other services

Currency Exchange
Service time: 6:00-01:30 (Service Point A); 07:00-23:00 (Service Point B); 24-hour (Service Point C)
Service points: a. on east first pier in the isolation zone of Area A; b. next to A5 in arrival hall of Area A; c. next to the boarding gate in Area A
Service: exchange of 23 foreign currencies and other services

Terminal 2

Fanghui
Service time: 24-hour (Service Points A and B); 06:00-01:30 (Service Point C)
Service points: a. at the corner of the international waiting hall on 3F of the terminal; b. behind international Check-in Area P in the check-in hall on 3F of the terminal; c. opposite Gate 53 in the international arrival hall on 1F of the terminal
Service: exchange of 24 foreign currencies and other services

United Money
Service time: 6:00-23:00 (Service Point A); not available (Service Point B)
Service points: a. in the international security hall on 3F of the terminal; b. in the central business area behind the isolation zone border inspection site in the international departure hall
Service: exchange of 43 foreign currencies and other services

Guangzhou Baiyun Airport Currency Exchange, CAN airport

Smart charging station

Terminal 1

Location: a. All passenger seats in the terminal are equipped with a charging device that enables both direct charger connection (with three-hole and two-hole sockets) and direct USB connection; b. Behind 3F check-in area and next to CGB Bank in the business area there is a mobile power bank leasing service point; c. No. 7-11 convenience store on 3F offer power bank for sale, though purchase is not recommended due to high price.

Terminal 2

Location: a. between check-in islands on 3F of the terminal; b. inside Gates 21, 22, 27, and 28 of 1F of the terminal; c. on all departure piers and in remote stand boarding waiting areas.

Infant Care Room

Terminal 1

Service time:
6:00 to regional flight ends in west first maternal and child room
6:00 to regional flight ends in west second maternal and child room
9:00-18:00 in east third maternal and child room
24-hour self-service in east second and west third maternal and child rooms

Service location
next to toilets in departure hall (simple)
lower level at gate A114 in east second corridor
next to China Eastern VIP Lounge at the end of third floor in east third corridor
next to Jiehui Restaurant at the end of third floor in west first corridor
next to Hainan Airlines and Air China VIP Lounge on third floor of west second corridor
next to Starbucks at the end of third floor in west third corridor

Service:
A simple place for babies to change diapers. In the mother and infant room of the west first corridor, there are full functional zones such as lactation area, nursing area, milk flushing area, baby sleeping area, reading and playing area, public rest area, toilet and shower room. In the maternal and infant room of west second corridor, there are lactation area, nursing area, nursing area, reading and playing area, and public rest area. In maternal and infant room of east third corridor, lactation area, nursing area, milk flushing area, reading and playing area, public rest area, sleep area are equipped with. In maternal and child room of east second corridor, lactation area, nursing area are equipped with.

Terminal 2

Service time: 6:00―23:00 till last flight (free of charge)

Service points: next to all washrooms in the departure hall (simple); on north pier 2F (green, near Boarding Gate B173); at the entrance of west fifth pier (purple, near Boarding Gate B50); at the entrance of east sixth pier (orange, near Boarding Gate A155).

Services: Outside the isolation zone: simple facilities for changing diapers; In the isolation zone: There are functional zones for breastfeeding, nursing, milk preparation, sleeping, reading, and playing. Free first aid, milk mat, diaper, and wet tissue are provided along with water dispenser, milk warmer, hand wash, and milk bottler sterilizer facilities.

Guangzhou Baiyun Airport Infant Care Room, CAN airport

Departures, Arrivals and Transfers

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