Guangzhou Baiyun Airport(CAN) Luggage Services

Guangzhou Baiyun International Airport(CAN) luggage services are included left baggage, baggage inquiry, baggage wrapping, luggage tracking, luggage delivery, lost & found

Service Hotline: (+86)20-96158 ext 5

Baggage Inquiry

Terminal 1

Service time: 7:30-last flight at Service Points A and B; 8:00-23:00 at Service Point C

Service location domestic: a. in arrival Gate E3; b. in arrival Gate W3; international: c. in arrival gate E1

Service telephone: (+86)20-36066763 (Service Point A); (+86)20-86130671 (Service Point B); (+86)20-86120849 (Service Point C)

Terminal 2

Service location of China Southern Airlines: opposite the carousel at Gate 50 for international luggage inquiry; opposite the carousel at Gate 34 for domestic luggage inquiry.

Service telephone: (+86)20-86122921 (central inquiry telephone in T2)

Left Luggage

Service: Luggage storage of paid service

Terminal 1

Service points location

A. at Gate 1 of the departure hall

B. at Gate 8 of the departure hall

C. at Gate 16 of the departure hall

D. at Gate A5 of the arrival hall in Area A

Service time

9:00-17:00 at Service Points A and E

6:00-23:30 at Service Point B

24-hour at Service Point C

6:00-22:00 at Service Point D

Terminal 2

Service points location

A. behind 3F Check-in Area

B. behind 3F Check-in Area P/N

C. opposite Gate 53 of the arrival hall

Service time

06:00—23:30 at Service Points A and C

24-hour at Service Point B

Lost & Found

Services: Lost property registration, storage, and claim services for items lost in the terminal. Lost and Found's staff will make every effort to help passengers search their lost items and inform the owners as soon as possible

Procedure:

1. Passengers can pick their lost items up with valid certificates, providing information including the lost property’s name, characteristics, lost date and spot.

2. Owners of lost property can also entrust others to claim lost articles. The person entrusted is required to show an owner entrustment form including names of the lost property and the person entrusted, together with copies of the owners’ valid documents, and their own valid documents and copies. The valid documents referto ID card, passport, military officers’ card and soldiers' card.

Terminal 1

Service time: 24-hour

Location: next to Gate 1 on 3F of the terminal

Services: handling, claim, and inquiry of lost properties within Terminal T1

Service tel: (+86)20-96158 ext. 5

Terminal 2

Service time: 24-hour

Location: at the junction of H check-in island, a concentrated commercial area on the third floor of the main building of the terminal 2

Services: handling, claim, and inquiry of lost properties within Terminal 2

Service tel: (+86)20-96158 ext 5