Shanghai Hongqiao Airport(SHA) Luggage Services

Shanghai Hongqiao International Airport(SHA) luggage services are included left baggage, baggage inquiry, baggage wrapping, luggage tracking, luggage delivery, lost & found

Service Hotline: (+86) 21-96990

Complaints Hotline: (+86) 21-32531090

Left Luggage

Service: Luggage storage of paid service

Terminal 2

Location: Reception area of Arrivals Hall

Hours: 08:00-21:30

Tel: +86-21-22381086

Terminal 1

Location: near Gate 5, Departures Hall

Hours: 07:00 - 20:30

Tel: +86-21-22344553

Lost & Found

Services: Lost property registration, storage, and claim services for items lost in the terminal. Lost and Found's staff will make every effort to help passengers search their lost items and inform the owners as soon as possible

Procedure:

1. Passengers can pick their lost items up with valid certificates, providing information including the lost property’s name, characteristics, lost date and spot.

2. Owners of lost property can also entrust others to claim lost articles. The person entrusted is required to show an owner entrustment form including names of the lost property and the person entrusted, together with copies of the owners’ valid documents, and their own valid documents and copies. The valid documents referto ID card, passport, military officers’ card and soldiers’ card.

Terminal 1

Tel: +86-21-22344553

Location: near Gate 5, Departures Hall

Hours: 08:00-21:30

Terminal 2

Tel: +86-21-22381086, 22381085

Location: opposite to Gate 1, 1F, Arrivals Hall

Hours: 08:00-21:30