/ Chengdu Shuangliu Airport

Chengdu Shuangliu Airport Passenger Service

Chengdu Shuangliu Airport(CTU) passenger services are included enquires, post, bank, medical, Infant Care Room, Currency Exchange, lost & found, children park, Smart charging station and WIFI

Enquiry at Chengdu Shuangliu Airport, CTU Airport T1, T2

Inquiries Center

Service Hotlines:(+86) 28-85205555

Location in T1:
1. The airport enquiry counter is located in international Check-in Hall of Gate 5 in departure level.
2. Sichuan Airlines enquiry counter is located in domestic Check-in Hall of Gate 8 in departure level.
3. The airport enquiry counter is located at Hall 01 of international /Hong Kong, Macao and Taiwan area in arriving level.(Affected by the epidemic, the service was suspended during the period.)
4.Sichuan Airlines enquiry counter is located at Hall 02 in domestic arriving level.

Location in T2:
1. The airport enquiry counter is located in domestic Check-in Hall of Gate 11 in departure level.
2. The airport enquiry counter is located in secured area of Corridor DE in departure level.
3. The airport enquiry counter is located at exit 04 in the domestic arriving level.
4. The airport enquiry counter is located at exit 05 in the domestic arriving level.

Lost and Found

Terminal 1

Service time: 08:00 – 20:00

Location: Lost and Found Counter can be found between Gate 6 and 7 in Domestic Departure Hall.

Service Hotlines:(+86) 28-85206200

Terminal 2

Service time: 08:00 – 20:00

Location: Lost and Found Counter can be found at the back of the Check-in Counter N.

Service Hotlines:(+86) 28-85207230

Luggage Left

Terminal 1

Service time: 05:30 – 23:00

Location: Between Gate 6 and 7 in Departure Hall.

Service Hotlines:(+86) 28-85206200

Terminal 2

Service time: 05:30 – 23:00

Location: Behind the Check-in Counter N, P separately.

Service Hotlines:(+86) 28-85207220

Medical Services

Service Hotlines:(+86) 28-85205120

Location in T1: nearby No 101 and 118 boarding gate

Location in T2: nearby No 138、168 boarding gate and Starbucks on the departure floor (near Gate 9).

Currency Exchange

Terminal 1:
Travelex Currency Exchange: next to Door No. 1 of 2nd floor (departure hall)
ICE Currency Exchange:next to Exit No. 1 of 1st floor (entrance hall), Area of Ticket Counter W20-21

Terminal 2:
Bank of China:next to Door No.9
ICE Currency Exchange:next to security gate FG within domestic departure hall

First-class and Business- class Lounge

Terminal 1: in Corridor A、B and C.

Terminal 2: in Corridor E、F、G and Corridor CD、DE、EF

Satellite Terminal: first-class rest area

Departures, Arrivals and Transfers

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