Haikou Meilan Airport Passenger Service

Haikou Meilan Airport(HAK) passenger services are included enquires, Duty Free Shop, Extract the Duty-Free, bank, medical, Infant Care Room, Currency Exchange, lost & found, baggage left, Smart charging station and WIFI

Enquiries Counter

Location: T1: 2nd level in departures hall. T2: 2nd level in departures hall

Service time: Two hours before the departure of the earliest domestic flights, the boarding gate of the last domestic departure flights is closed.

Service Hotlines:(+86) 898 966114

Lost & Found

T1 Lost and Found：Passenger Cabin Tel：(+86) 898-69966725, Terminal Tel：(+86) 898-69966724; T2 Lost And Found Tel：(+86) 898-69967306

Special Passsengers Service

In order to practice the concept of "sincere service" of CAAC and ensure the travel of special people, Meilan Airport has specially set up an independent waiting and rest area for special passengers to provide passengers with a warm and comfortable waiting environment and warm, considerate and thoughtful services. The services of Meilan Airport special passenger service area are:

1. Unaccompanied children

2. Elderly passengers (unaccompanied and guided services)

3. Wheelchair passengers

4. Stretcher passengers

5. Passengers with hearing, vision, speech, physical and mental disorders

Service Hotlines:(+86) 898 69966714(domestic), 69966703(Internatinal), 95539(China Southern Airlines only)

Medical First Aid

Service time: 24-hours.

The first aid center is an airport emergency rescue organization, and there are 9 rescue support levels. Its design and structure, equipped rescue vehicles and rescue facilities and equipment are formulated in accordance with gb18040-2019 allocation of emergency rescue facilities and equipment of civil air transport airport and code for emergency rescue of civil transport airport. The airport emergency rescue organization is divided into first aid center, first aid station, first aid room of international terminal building and first aid room of domestic departure hall

T1 station 1 room

1. First aid station: gate 1 on the first floor of arrival hall

2. Emergency room: opposite gate 16 in the isolation area of departure hall

 T2 station 3 room

1. First aid station: opposite door 5 on the first floor of domestic arrival hall

2. Emergency room: next to No. 1 security staff passage on the east side of the third floor of the departure hall

3. Emergency room: near the gate of 245 remote stand on the first floor of the northwest corridor in the isolation area

4. Emergency room: emergency room opposite gate 46 of International Departure Hall on the 4th floor

One emergency center in the functional area, located in the southwest functional area of Meilan Airport, with a construction area of 1400m2, is an independent and basically fully equipped emergency rescue unit.

Service Hotlines: T3:(+86) 868-65751920, 65751120

ATM Machines

International Terminal Departure Hall

ATM of Everbright Bank: located diagonally opposite the service desk of the international terminal

Terminal 1 Departure Hall

ATM of ABC ATM: The entrance of the high-speed rail next to Gate 2 of the arrival hall of the domestic terminal

ATM of Everbright Bank ATM: located diagonally opposite Gate 2 of departure hall of domestic terminal building and in GTC transportation hub center

Terminal 2 Departure Hall

ATM of Everbright Bank ATM: located near the departure hall Island D

Currency Exchange & Tax refund service

Foreign currency exchange service listed by Bank of China:

The exchange currencies include: US dollar, euro, Hong Kong dollar, Singapore dollar, British pound, etc.

Small currency exchange service:

The exchange currencies include Korean won, Thai baht, Malaysian ringgit, ruble, Philippine Peso, etc.

 Tax refund service:

Hainan departure tax rebate:

HNATRANSFOREX carries out the first pilot business of departure tax rebate in China, is the only agent of departure tax rebate business in Hainan, and provides high-quality tax rebate services with Chinese characteristics for overseas tourists. Overseas and Hong Kong, Macao and Taiwan compatriots who purchase tax refund commodities at the designated tax refund stores in Hainan shall bring valid certificates to our airport outlets for a departure tax refund before departure

Business address:

1. Directly opposite the first class lounge of the International Departure Hall of Haikou Meilan International Airport (departure tax rebate & currency exchange)

Tel: (+86) 898898-65751525

2. Left side of the exit of international arrival hall of Haikou Meilan International Airport (currency exchange)

Tel: (+86) 898898-65751309

Business hours: according to the start and end time of international flights

Service Tel.: (+86) 898898-65751525, 65751309

VIP Building

VIP room 1 of T1 terminal building of Haikou Meilan International Airport is a part of the continued construction project of Meilan International Airport. It was put into use at the end of 2006. The VIP room integrates the characteristics of modern architecture "fashion, beauty, green, environmental protection, energy conservation and low cost", creating a natural, fresh and harmonious atmosphere between people, architecture and nature for all distinguished guests

Business hours:

At 5:30 a.m. to the VIP lounge, the guest flight security ends

Services:

1. Handling inbound and outbound formalities, including changing boarding check, checking or picking up baggage, purchasing insurance, etc. (relevant expenses including insurance, excess baggage, baggage packing, etc. shall be borne by the guest)

2. Provide VIP lounge, newspapers, magazines, TV and flight information, as well as tea, drinks and snacks

3. Provide VIP special security passage and VIP parking lot

4. Special personnel shall be assigned to guide boarding and pick-up, and provide airport VIP car ferry and other services. The agreement unit of Haikou Meilan International Airport VIP room reservation process shall send the completed Meilan Airport VIP Welcome and Seeing off Notice to Meilan Airport VIP room by fax or e-mail 4 hours in advance for reservation

Contact information: (+86) 898-69966001

Extract the Duty-Free

Terminal 1:

CDF: boarding area 14-15 of domestic departure hall

CNSC, HTDF, Shenzhen duty-free, GDFS: the original boarding area 50-54 of the domestic departure hall of terminal 1 (the lower floor opposite the Hainan Airlines VIP room)

Terminal 2:

CDF:

Duty-free pick-up point 1: Passengers taking Hainan Airlines go through domestic security check and arrive at Central Commercial Street ➜ Walk left ➜ Near Gate 60

Duty-free pick-up point 4: Passengers taking China Southern Airlines go through domestic security check and arrive at Central Commercial Street ➜ Walk right ➜ Near boarding gate No. 32

NSC China Service duty-free, HTDF, Shenzhen duty-free, GDFS: 

Duty-free pick-up point 2: Passengers taking Hainan Airlines go through domestic security check and arrive at Central Commercial Street ➜ Walk left ➜ Opposite boarding gate 60;

Duty-free pick-up point 3: Passengers taking China Southern Airlines go through domestic security check and arrive at Central Commercial Street ➜ Walk right ➜ Next to boarding gate No. 32