Do I need to collect train paper ticket at station?
Since Dec 2019, the train electronic tickets have been available at most railway stations in the Mainland of China.
It means international travellers can show their passports, likes Chinese ID or travel permit to the Mainland of China, to check in and board the train directly, and don't need to go to ticket office to collect train tickets anymore.
But if your train is from Mainland of China to Hong Kong, or depart from Hong Kong to Mainland of China, you still need to go to ticket office at station to collect the train paper tickets, and then show the ticket and passport to check in the train.
And at a few stations of small cites in the Mainland of China, e-tickets are still not working. Foreign passengrs still need to go to ticket office in these stations to collect the train paper tickets, and then show the ticket and passport to check in the train.
How to collect my train paper tickets at station?
Step 1, Get the collection number (cofirmation number)
After you book your bullet train on Chinaairlinetravel.com and your train ticket is issued successfully, we will send your the ticket confirmation email, including one offical confirmation number (Ticket collection number).
The collection number / reference – This is an ten-digit reference that’s a mixture of numbers and letters, for example E401462218
Step 2, Go to the ticket office in railway station to collect your tickets
Please go to the ticket office in Railway Station to collect your train's paper ticket(s) by collection number and your passport 70 - 60 minutes prior to the departure time.
A. You also can collect your train ticket from any ticket office in any China domestic railway station before the departure time.
B. It is free of charge to collect train ticket in Mainland China. But for passport travel document, there is collection fee (Handing Charges Apply) HKD 10 - 30 at ticket counter in Hong Kong West Kowloon Railway Station.
C. The full name and the travel document No. should match the name and No as stated on your passport that will be shown to collect your paper ticket. Otherwise, the paper ticket will be unavailable.
D. The ticket cannot be changed or cancelled online anymore after it is collected at ticket office. You need to make the change or cancellation by yourself at tickt office in railway station
Where can I find the ticket office?
Some ticket offices are on the right side or left side of railway station builing, next to the departures hall.
And some ticket offices are in the departure hall of railway station where you need go through the security check first.
How long can I get the train ticket by queuing?
Since Dec 2019, the train electronic tickets have been available at most railway stations in China, Most passengers will use Chinese ID , travel permit to the Mainland or passport to check in and board the train directly. So it usually takes 5 - 20 minutes by queuing to pick up paper tickets at ticket office. But it will be longer at peak travel times like some Chinese holidays, for example, Chinese Spring Festival, China National Holiday.
Usefull Sentences In Chinese
If you need help, please show the following Chinese sentences to the station staff
If you ask ticket delivery, please get the following notes.
1. Delivery address: it must be in China Mainland
2. Delivery Fee: you need to pay additional fee USD4
3. Delivery Time: there must be at least 5 days before the departure. Tickets are dispatched daily and delivered 24-48 hours after tickets have been issued. Tickets must be signed for on delivery
4. After the tickets are delivered, if you need to make the cancellation or change, you have to go to railway station to do it by yourself.
5. We will contact you to confirm the delivery by email after your train tickets are issued.