It is very simple, just likes to get the boarding pass at airport check-in counter.
After you book your bullet train, we will send ticket confirmation to you by email, including the offical confirmation number. Because the train tickets are not e-tickets, please go to the ticket office in Departure Railway Station to collect your train's paper ticket(s) by confirmation number and your passport 80 - 90minutes before the departure time. It is very simple, just like to get the boarding pass at airport. The passports cannot be recognized by self-service ticket collection machines.
You also can collect your train ticket at any ticket office in any China domestic railway station before the departure time.
The full name and the passport No. should match the name and No as stated on your passport that will be shown to collect your paper ticket. Otherwise, the paper ticket will be unavailable.
The ticket cannot be changed or cancelled online anymore after it is collected at ticket office. You need to make the change or cancellation by yourself at tickt office in railway station
Where can I find the ticket office?
Usually, the ticket office is on the right side or let side of railway station builing, next to the departures hall
If you ask ticket delivery, please get the following notes.
1. Delivery address: it must be in China Mainland
2. Delivery Fee: you need to pay additional fee USD4
3. Delivery Time: there must be at least 5 days before the departure. Tickets are dispatched daily and delivered 24-48 hours after tickets have been issued. Tickets must be signed for on delivery
4. After the tickets are delivered, if you need to make the cancellation or change, you have to go to railway station to do it by yourself.
5. We will contact you to confirm the delivery by email after your train tickets are issued.