Ticket's Cancellation and Change Policies of trains in Mainland of China

Change Policy

1. Train ticket just can be changed only one time.

2. The passenger name and passport number cannot be changed after the ticket is issued. If name or number is wrong, the ticket only is cancelled and rebooked.

3. After the change, if you want to cancel your new ticket, you need to go to the ticketing counter in railway station, and show your passport to do it by yourself.

4. If you have picked up the paper tickets at railway station, we cannot change your ticket any more. You need to go to the station ticket office to make the change by yourself.

5. The change request must be sent to us by email during the service hours 08:00-22:00 Beijing time, and at least 1.5 hour prior to the depature time of your train.

6. The change is NOT guaranteed to succeed because the change need to be done at ticketing counter. If failed, the change fee will be refunded to you

Change fee: HKD19 per ticket.

If we receive your change request email 55 hours prior to the departure time

The ticket can be changed to one available train on different date

But if you want to upgrade the ticket's class, you need to pay the price difference.

If we receive your change request email from 55 hours to 1.5 hours prior to the departure time

The ticket just can be changed to one available train before the departure date or the same date of your original train.

But if you want to upgrade the ticket's class, you need to pay the price difference.

If there are less than 1.5 hours or after the departure time.

You need to go to the ticketing counter in railway station to make the change by yourself. And it just can be changed to the same date.

Cancellation Policy

The cancellation request must be sent to us by email during the service hours 08:00-22:00 Beijing time, and at least 1.5 hour prior to the depature time of your train.

If we receive your cancellation request email 15 days prior to the departure time

The service fee is HKD24 per ticket

If we receive your cancellation request email from 15 days to 50 HOURS prior to the departure time

The cancellation fee = ticket price * 5% + HKD24 service fee per ticket

If we receive your cancellation request email from 50 HOURS to 26 HOURS prior to the departure time

The cancellation fee = ticket price * 10% + HKD24 service fee per ticket

If we receive your cancellation request email from 26 HOURS to 1.5 HOURS prior to the departure time

The cancellation fee = ticket price * 20% + HKD24 service fee per ticket

If we receive your cancellation request email less 1.5 HOURS to the departure time

Your ticket cannot be cancelled, Non-Refundable.

How long will you receive the refund?

It usually takes 7 - 20 working days. It depends on the issuing bank.

Ticket policies of trains to or from Hong Kong

Change Policy

1. Train ticket just can be changed only one time.

2. The passenger name and passport number cannot be changed after the ticket is issued. If name or number is wrong, the ticket only is cancelled and rebooked.

3. After the change, your new ticket cannot be changed or cancelled anymore, Non-Refundable.

4. If you have picked up the paper tickets at railway station, we cannot change your ticket any more. You need to go to the station ticket office to make the change by yourself.

5. The change request must be sent to us by email during the service hours 08:00-22:00 Beijing time, and at least 2 hour prior to the depature time of your train.

6. The change is NOT guaranteed to succeed because the change need to be done at ticketing counter. If failed, the change fee will be refunded to you

Change fee: HKD19 per ticket.

If we receive your change request email 55 hours prior to the departure time

The ticket can be changed to one available train on different date

But if you want to upgrade the ticket's class, you need to pay the price difference.

If we receive your change request email from 55 hours to 2 hours prior to the departure time

The ticket just can be changed to one available train before the departure date or the same date of your original train.

But if you want to upgrade the ticket's class, you need to pay the price difference.

If there are less than 2 hours but more than 1 hour prior to the departure time.

You need to go to the ticketing counter in railway station to make the change by yourself. And it just can be changed to the same date.

If there is less than 1 hour prior to the departure time.

Your ticket cannot be changed, Non-Refundable.

Cancellation Policy

The cancellation request must be sent to us by email during the service hours 08:00-22:00 Beijing time, and at least 2 hour prior to the depature time of your train.

If we receive your cancellation request email 15 days prior to the departure time

The service fee is HKD24 per ticket

If we receive your cancellation request email from 15 days to 8 days prior to the departure time

The cancellation fee = ticket price * 5% + HKD24 service fee per ticket

If we receive your cancellation request email from 7 days to 50 HOURS prior to the departure time

The cancellation fee = ticket price * 30% + HKD24 service fee per ticket

If we receive your cancellation request email from 50 HOURS to 2 HOURS prior to the departure time

The cancellation fee = ticket price * 50% + HKD24 service fee per ticket

If we receive your cancellation request email less 2 HOURS to the departure time

Your ticket cannot be cancelled, Non-Refundable.

How long will you receive the refund?

It usually takes 7 - 20 working days. It depends on the issuing bank.

Contact us