There are baggage Storage, lost and found, hourly lounge, banks, medicine center,Business Center, WIFI, and VIP lounge in Terminal 1 and Terminal 2 at Guangzhou Baiyun Airport.
Baiyun Airport specially sets luggage storage services for the convenience of passengers. Luggage storage is divided into hourly storage and daily storage. Electronic password cabinet can be used for hourly storage; thereby you can storage small items conveniently and safely. Shelf cabinets are used for daily storage, thereby ensuring that your large luggage can be stored safely. Six luggage storage points are set in the terminal, concrete distribution positions include the follows: domestic baggage hall No. 16 gate, international departure hall No. 8 gate, two points in domestic arrival hall zone B, and two points in international arrival hall. Service time: 06:00 – 22:00; service telephone: 020-36066859.
Luggage price list
30 - 60cm
Over 80cm, or over20kg
Valuables: includes belongings'worth more than RMB 5000,or personal belongings that need to be stored（ laptops , video cameras, digital cameras)
Over1.5m, or over 32kg
Description Unit: RMB/Piece
1. If luggage is stored for more than 24 hours continuously, we will charge accumulatively according to the above price list.
2. Please let us know if there are any valuable luggage.
3. Opening hour: 6:00AM--10:00PM.
Luggage storage guidelines: we do not accept storage of confidential documents, fragile goods, bond, currency, precious documents, etc.
1. Please transact register procedures with own ID card or effective certificate for storing luggage.
2. Inflammable, explosive, corrosive, radioactive and other dangerous goods, luggage with peculiar smell and luggage easy to damage storage place should not be stored, which also should not be clamped into other luggage for storage.
3. Confidential documents, fragile goods, securities, currencies, precious documents, etc. shall not be stored.
4. Luggage storage workers shall have the right to check security of stored luggage of the passenger. Items endangering safety should be handled according to related regulations of National Security and civil aviation.
5. Stored luggage of passengers must be locked well and tied up firmly, and opening package should not be stored.
6. Luggage loss: each piece (box, bag and box) should be compensated for RMB 100 Yuan to 500 Yuan.
7. Stored luggage must be obtained by luggage storage card and ID card or effective certificate of the storage passenger. If the luggage is lost due to improper management, we are responsible for compensation according to related regulation.
Baggage Storage in domestic arrival hall
Baggage Storage in international arrival hall
Baggage Storage in domestic departures hall
Baggage Storage in international departures hall
Lost and Found
Lost and Found office is next to the door 8 on 3rd floor in Terminal 1, contact : 020-96158
Lost and Found office is next to the H check-in counter on 3rd floor in Terminal 2, contact : 020-96158
Financial service facilities within Baiyun Airport Terminal 1 include CBC, ABC, CGB, HSB, HSBC, Aixiyi as well as other domestic and foreign financial services institutions currently. Business scope includes deposit balance, accumulation fund business, personal business, foreign currency exchange business, asset business, etc. There are 17 service facilities and 22 points, which are respectively located on the third floor and the first floor of main building, departure corridors, arrival hall and other public areas.
CBC, ABC and CGB provide cash and transfer services for the majority of passengers in Baiyun Airport currently.
Currently, 4G signal full coverage of three major operations is realized in public areas of Baiyun Airport terminal, including China Telecom, China Mobile and China Unicom. In addition, Baiyun Airport is provided with special passenger wireless network, wireless network SSID name is 'AIRPORT-FREE-WIFI'. After passengers access to wireless network signal, they can enter the authentication page for authentication and login through mobile phone text message or fixed account. Then, the passengers can enjoy free internet access services for 300 minutes each time, who can access to Internet by quick authentication mode after 300 minutes are used up.
Passengers with mobile phone authentication can enter the authentication page, input phone number (please input country code+ mobile phone number for international mobile phone number with 00 as starting number), and click 'obtain verification code', the passengers will receive an SMS. Please input validation code, click on 'login', wait for success of system verification, and click on 'confirm access to Internet', and the system can automatically transfer to airport service page.
Passengers accessing to Internet with fixed account can go to 8 self-service Wifi number acquisition devices besides No. 3 luggage turntable near A101, A105, A110, A01, A113, A116 and A10. You can obtain internet access account number through scanning passport, Hong Kong and Macao pass as well as Chinese resident identity card.
Public area of the terminal is also equipped with 58 wireless network multimedia kiosks for guiding Internet access flow to passengers, and intelligent charging services are provided. In addition, the multimedia kiosks are also equipped with passenger self-service query function. Passengers can check flight, airport facilities, service telephone number and other information through multimedia terminal.
Guangzhou Baiyun International Airport is equipped with three emergency rooms currently, which are respectively located on No. 27 gate on the first floor of terminal main building, the third floor on west connection building and the second floor on the east No. 2 gallery. It is regarded as Guangzhou 120 emergency medical network unit, which is mainly responsible for pre-hospital emergency services, emergency rescue protection guarantee, critical stretcher passenger shipping transport and other work in the airport area. The emergency rooms are equipped with recovery ambulance, portable transfer breathing machine, heart defibrillation monitor, ECG machine, ECG monitor, vacuum splint, gastric lavage machine, sputum suction machine, infusion pumps, 800MHZ interphone and other emergency rescue equipment.
In recent years, Baiyun International Airport strengthens first aid network construction and personnel training, establishes and improves the emergency green channel in order to improve the emergency rescue security efforts and meet passenger demand of medical service. It achieves sound effect in the aspects of emergency event rescue guarantee and common critical patient rescue, etc., critical patients suffering from respiratory cardiac arrest, acute coronary syndrome, acute stroke, severe asthma, severe high blood pressure, severe trauma, etc. are successfully rescued.
Emergency room at No. 27 gate on the first floor of main building provides 24-hour services. Service time of emergency rooms in the third floor on west connection building and the second floor on the east No. 2 gallery lasts from 7:30 to 21:30. Contact phone: 120 or 020-86122926, 86133851.
There are 6 VIP lounges in GBIA, covers 10,000 square metres. The lounge provide special services for government officers and business passengers.
Being a member of GBIA VIP – Platinum, Gold, Corporations, you can receive following VIP services:
Greeting service (arrival and departure);
Parking for free in the airport;
Independent VIP waiting lobby;
Fast security checking channel;
Assist to check-in;
Assist to check and claim baggage;
Guard and lead to the boarding gate.
There 6 lounges for First/Business Class passenger, they are in third floor of West-I Bridge, third floor of West-II Bridge, third floor of West-III Bridge, third floor of East-II Bridge, third floor of East-III Bridge, third floor of East-I Bridge(For international First Class)