Guangzhou New Baiyun International Airport Tips

Domestic Passengers

Ticket purchase
Chinese citizens should show their own lnhabitant ldentity Cards or some other valid identification credentials for ticket purchasing, and should fill in the Passenger Reservation Form. Citizens from foreign countries, oversea Chinese or residents in Hong Kong, Macao and Taiwan should show their valid personal identification credentials such as passports, Credentials for Returning Native Home, Taiwan Compatriot Card, Residence Permit, Travel Certificate, or other valid identification credentials issued by the Public Security Authorities. These passengers should also fill the Passenger Reservation Forms.

Reconfirmation
Passengers having reserved seats on connecting or return flights should reconfirm their reservations if they stay in the departing place for more than 72 hours, and the reconfirmation should be not later than 12:00 at noon 2 days before the departure of the flight. Reservations without reconfirmation will be automatically cancelled.

Passenger ticket
Passenger ticket can be used by the very person named. The ticket is not transferable and should not be mutilated or altered, otherwise the ticket is void and no refund will be made.

Validity Period of Tickets
The validity period of a ticket is one year. The validity period of a confirmed-date ticket is calculated from the date of commencement of travel. The validity period of an open date ticket is calculated from zero hour of the day following the date of issue.

Children fare
Children having reached 2 years of age and but not reached 12 years of age are charged at 50% of the adult fare and infants under 2 years of age not occupying their own separate seats are charged at 10% fo the adult fare. One adult passenger is entitled to accompany one infant using such infant fare.

Passenger fare
Passenger fare means the air transport price applicable for the carriage from the airport of departure to the airport of arrival. Passenger fares do not include ground transportation charges between airport terminals and downtowns.

Loss of passenger ticket
Under the circumstance of losing passenger ticket, it is required to report the loss to the carrier or its agent in written form, and provide sufficient proofs of its loss. The carrier holds no liability for the lost ticket if it has been falsely used or refunded before the lost ticket is reported.

Hand-carry Articles
First-class passengers may carry two pieces of articles. Business-class or economy-class passengers may carry one piece of article. The volume & weight of either one or two pieces should not exceed 20*40*55cm or 5 kg. Articles exceeding the limits should be included in the delivery luggage.

Check in
Passengers must check in with the carrier within carrier-specified time-limit. Passenger ticket and a valid personal identification are required when checking in.

Ticket Change
For passengers having purchased a ticket but wishes to take different flight, change flight date or seat class, they should inform their carriers 48 hours before the original flight take-off time. A passenger ticket could be changed for only once.

NO-SHOW
It applies to passengers who fail to board the flight for reasons such as failing to complete all the departure procedures in specified time or that their credentials for travel do not meet the requirement of quthorities, that handling charges will be charged for their ticket refunding. The handing charges be 50% of the ticket fare between departure airport of the missed flight and the arrival airport of destination.

Ticket refund
For passengers, but not group passengers whose ticket-refunding rules will be made separately, who request to refund their tickets 24 hours before flight departure time indicated on the ticket, the handling charges for refund will be 10% of the original fare; for those who request to refunds within 24 hours of specified flight departure time but 2 hours before flight departure, 20% of the original fare will be charged; for those who request to refund within the last 2 hours before flight departure, 30% of the original fare will be charged.

Articles not to be shipped in baggage
Passengers are not allowed to carry in their delivery baggage or hand baggage items that are inflammable, explosive, poisonous, radioactive goods, polymerizable, magnetized, or items o other kinds of dangers. Passengers are not allowed to carry on board with the arms, knives under control and sharp or lethal weapons.

Articles not to be packed in baggage
Passengers are not allowed to pack in their delivery baggage classified documents, confidential materials, diplomatic mail bags, negotiable securities, currencies, money orders, valuables, vulnerable or perishable goods, and other articles which need to be dedicatedly tended. Carriers are not subject to compensation liability for the loss or damage of the aforementioned articles packed in the delivery baggage.

Free Delivery Baggage
Free baggage allowance for first-class passengers is 40 kg, allowance for business-class passengers is 30 kg, and allowance for economy-class is 20 kg. Infants holding 90% discount tickets are not entitled to free baggage services.

Baggage Value Declaration
Passengers may declare the value of their delivery baggage if it exceeds RMB40 per kg. The air carrier will collect a surcharge for the declared value. Declared value should not exceed actual value of the baggage. The maximum limit of the baggage declared value for each passenger is RMB 8,000. When such baggage is lost or damaged, compensation will be made by the air carriers according to the declared value.

Health Conditions
Passengers suffering from illnesses should be holding certificates issued by a medical unit certifying their fitness for traveling by air.

Baggage Package
The delivery baggage must be well packed, well locked, tied up solidly and able to withstand reasonable pressure. Air carriers may refuser to deliver baggage which does not conform to the packing requirements, or may hold no liability for its damage or loss.

Compensation for lost baggage
If passengers' delivered baggage gets lost, damaged or partly damaged, the carrier is subject to the compensation liability, and the compensation will be no more than RMB20 per kg, and will be based on the actual weight of the baggage.

Voluntary Insurance for Passengers
Passengers could decide on their own wishes whether to purchase the Domestic Aviation Transportation Insurance for Accidental Personal Injury of Passengers. The payment from insurance companies will not remove or decrease the compensation liability of carrier in case of personal injuries or death.

Carrier's Liability for the Delayed Flights
When the flight is delayed or cancelled because of the carrier's fault, meals and hotel accommodations for the passengers during the delay will be provided free of charge by the carrier.

Ticket Change
For passengers having purchased a ticket but wishes to take different flight, change flight date or seat class, they should inform their carriers 48 hours before the original flight take-off time. A passenger ticket could be changed for only once.

Carrier's Compensation Liability
The maximum compensation for passenger body-injury will be handle in accordance with related regulations made by the State Council.

Ticket Change
Passengers and their baggage, including delivery baggage as well as hand-baggage, must undergo security checks before boarding the plane.

International Passengers

flight schedules
Schedule for international flights is based on information collected at the time of printing. Information on the schedule, including flight date and time, flight number, plane type and stop-by places, is subject to change without further notice.

Reservations
Reservations for international flight may be made with airlines' booking offices or their authorized ticket agents. Airline ticketing should be completed within specified time limit once seats are reserved. Failure to do so may result in cancellation of the reservation. Passengers should cancel their reservations made, including those for connecting flights, as soon as possible once they are no longer needed.

Reconfirmation
Passengers are required to reconfirm their onward or return flight no later than 72 hours before the scheduled departure of the continuing or return flights, if the passengers stay at the continuing or return points for more than 72 hours. Failure to reconfirm flights will result in the cancellation of any onward or return reservations. Passengers staying for less than 72 hours do not have to reconfirm their flights.

Ticket
A ticket is the document issued by or on behalf of the carrier and constitutes the contract of carriage between the Carrier and the passenger. A ticket is also a certificate for passengers to check-in baggage and travel by air. Tickets should be kept clean and undamaged and used only by the passenger named. Tickets that are transferred, altered or mutilated will be treated as invalidated and void.

Period of Validity
The period of validity is one year for air tickets issued for one way, round trip or circle trip fares. If a ticket is issued on an excursion or special fare, a shorter period of validity shall be applied in accordance with such excursion or special tariff's conditions.

Children fare
Children under 12 but over two years of age must pay the applicable children discount fare, which is 50% or 75% of the adult fare. Infants under 2 years of age, not occupying a separate seat and accompanied by an adult, pay 10% of the normal adult fare.

Departure
Passengers should arrive at the airport sufficiently in advance of the flight departure to complete formalities such as checking in and immigration, together with their tickets, valid passports and traveling credentials. Passengers fail to do so will be responsible for the resulting losses and responsibilities.

Refunds
Upon reasons on the carriers or the passengers themselves, designated flight trip may fail to be made and ticket refunds may be requested and handled in accordance with the articles and regulations. Refunds shall be made at the original ticketing office or by an authorized of the carrier airline.

Free Baggage Allowance by Weight
For adults and the children who pay 50% of the adult fare, the free baggage allowance is 40kg for First Class, 30kg for Business Class, and 20kg for Economy Class.

Free Baggage Allowance by Piece
The piece concept applies to carriage to and from the United States or Canada. The free baggage allowance for adults and half-fare children who are entitled to travel in First and Business Class is two pieces, for which the sum of the three dimensions must not exceed 158cm, or 62in. for each piece. The free baggage allowance for passengers who are entitled to travel in Economy Class, or passengers with traveling discount fare, is two pieces, for which the sum of the three dimensions must not exceed 158cm of 62in. for each piece and the overall dimensions of the two pieces measured together must mot exceed 273cm or 107in.. The maximum weight of any piece of the checked baggage as set out above must not exceed 32kg.
The free baggage allowance for infants not entitled to a seat is one piece, the sum of the three dimensions not to exceed 115cm or 45in. plus one collapsible/portable stroller or baby carriage included in the delivery baggage. Any baggage in excess of baggage allowance by piece, dimension or weight will be charged accordingly.

Hand Baggage Allowance
In addition to free-delivered baggage passengers with full fare or half fare tickets may carry with themselves articles including a cabas, an overcoat or raincoat, a blanket for traveling, a walking stick, an umbrella, some reading materials for the flight, a small camera, a small telescope, baby food for the trip, a baby cradle, a portable wheel chair for person with illness, a pair of crutches, racks or artificial limbs.

Baggage Package
The delivery baggage must be well packed, well locked, tied up solidly and able to withstand reasonable pressure. Air carriers may refuse to deliver baggage which does not conform to the packing requirements, or may hold no liability for its damage or loss.

Articles not to be Shipped as Baggage
Passengers are not allowed to carry in their delivery baggage or hand baggage items that are inflammable, explosive, poisonous, radioactive goods, polymerizable, magnetized, or items of other kinds of dangers, or items prohibited to be carried by the laws, regulations or orders of the government of P.R. China or any other nations that the flight will stop by. Passengers are not allowed to carry on board with the arms, knives under control and sharp or lethal weapons. It is not allowed for passengers to pack in their delivery baggage cashes, jewelry, gold, silver, tickets, negotiable securities or other kind of valuable items.

Travel Credentials
Passengers should obtain appropriate passports, visas and other travel credentials in advance of checking in and exit. Their passports, visas and travel credentials should be carried together with themselves and should not be delivered in delivery baggage.
The carrier takes no responsibility for losses and expenses resulted from incompleteness of passengers' travel credentials. Passengers should compensate for the carrier's losses, expenses, or, but not limited to, fine that are resulted.

Cargo Delivery
Cargo delivered by international flights should have undergone customs inspections and be shipped with all necessary certificates, and be in accordance with regulations of the departure, arrival and transit nations.

Cargo Delivery Prohibition
It is prohibited to deliver cargo with cultural relic, narcotic drugs or items that are inflammable, explosive, corrosive, poisonous or of other dangers. Carriers should inspect delivery cargo to ensure flight safety.

Hazardous Cargo
The delivery issues of hazardous cargo on international flight, such as the name of the articles allowed, their numbers and package requirements, should be decided in accordance with related carriers' regulations.